Terms and Conditions
Man with Van Kidbrooke Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Kidbrooke provides removal and transportation services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 We, us, our: Man with Van Kidbrooke, the provider of removal and related services.
1.2 You, your: The customer, being the person or business making the booking or on whose behalf a booking is made.
1.3 Services: Any removal, van hire with driver, loading, unloading, packing, furniture moving, delivery, or related service that we agree to provide.
1.4 Booking: A confirmed request by you for our services, whether made online or by any other communication method that we accept.
1.5 Goods: The items, belongings, furniture, equipment, and other property that you ask us to move, handle, transport, store, or dispose of.
1.6 Working hours: The hours during which we generally operate and accept bookings, as communicated by us from time to time.
2. Scope of Services
2.1 We provide man and van services, removal services, and related assistance for domestic and commercial customers. This may include loading and unloading of goods, transportation between addresses, and limited packing or unpacking as agreed.
2.2 The specific scope of your service will be set out in your booking confirmation, including date, start time, estimated duration, vehicle type, number of staff, and any additional services requested.
2.3 Any services not expressly agreed in the booking confirmation are excluded and may be refused or charged as additional work at our prevailing rates.
2.4 We reserve the right to decline any booking or specific request where we reasonably believe that the work is unsafe, unlawful, unsuitable for our equipment, or outside the capability of our staff.
3. Booking Process
3.1 You may request a quote by providing accurate details of the work required, including addresses, access information, timing, volume of goods, and any special items such as pianos, large wardrobes, safes, or fragile goods.
3.2 Any quote we provide is based on the information you supply and is not binding if that information is incomplete, inaccurate, or changes materially before the work is carried out.
3.3 A booking is only confirmed when we have accepted your request and indicated confirmation, subject to these Terms and Conditions. We may require a deposit or prepayment to secure the booking.
3.4 You are responsible for checking the booking confirmation and ensuring that all details including dates, times, addresses, and requested services are correct. Any errors must be notified to us promptly.
3.5 We may make reasonable adjustments to timings, routes, or vehicle allocation where necessary due to operational issues, traffic conditions, or safety considerations, and we will inform you as soon as reasonably possible in such cases.
4. Customer Responsibilities
4.1 You must ensure that access is available at both collection and delivery addresses, including suitable parking for the vehicle and safe access to and from the property.
4.2 You are responsible for obtaining any necessary permits, parking dispensations, or permissions required under local regulations for loading and unloading activities.
4.3 You must pack your goods safely and securely, unless we have agreed in writing to provide packing services. We will not be liable for damage caused by inadequate or defective packing undertaken by you or by third parties engaged by you.
4.4 You agree not to include in the goods any items that are prohibited, dangerous, illegal, or require special handling beyond what has been agreed, including but not limited to explosives, flammable materials, hazardous chemicals, perishable items, live animals, or valuable items such as cash, jewellery, or important documents unless we have specifically agreed to carry them.
4.5 You must be present, or ensure that an authorised representative is present, at the collection and delivery addresses to direct the work, sign any relevant paperwork, and confirm completion.
4.6 You are responsible for protecting your property, including floors, walls, and fittings, where extra protection is desired. We will take reasonable care but are not obliged to provide protective coverings unless specifically agreed in the booking.
5. Payments and Charges
5.1 Our charges will be as quoted prior to acceptance of your booking, or in accordance with our prevailing hourly or fixed rates as notified to you.
5.2 We may require a deposit, part payment, or full prepayment to secure your booking. Any such payment terms will be communicated to you at the time of booking.
5.3 Unless otherwise agreed, payment of the balance is due immediately upon completion of the service. We reserve the right to refuse to offload goods or to withhold completion of the service until payment is made.
5.4 If the duration of the job exceeds the time originally booked due to circumstances beyond our control or due to inaccurate information provided by you, we may charge additional time at our applicable hourly rate, rounded up to the nearest full hour or other agreed increment.
5.5 If payment is not made when due, we reserve the right to charge late payment fees and interest in accordance with applicable UK law. We may also withhold goods until payment is received in full.
5.6 All prices quoted are exclusive of any charges that may be imposed by third parties, such as congestion charges, tolls, parking fees, or fines arising from your instructions, which will be added to your invoice where applicable.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking, subject to the terms set out in this section.
6.2 If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.
6.3 If you cancel less than 72 hours but more than 24 hours before the scheduled start time, we may retain part or all of the deposit or charge a cancellation fee of up to 50 percent of the estimated service cost.
6.4 If you cancel less than 24 hours before the scheduled start time, fail to be present at the agreed time, or are unable to proceed due to lack of access, we may charge up to 100 percent of the estimated service cost.
6.5 Any amendments to dates, times, addresses, or scope of work are subject to availability and may result in revised pricing. We are under no obligation to accommodate amendments but will make reasonable efforts to do so.
6.6 We reserve the right to cancel or reschedule your booking in the event of circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, we will offer an alternative date or a refund of any amounts paid for services not provided, but will not be liable for any consequential loss.
7. Liability and Limitations
7.1 We will take reasonable care in handling and transporting your goods. However, our liability for loss of or damage to goods is subject to the limitations in this section.
7.2 We shall not be liable for loss or damage arising from inherent defects, pre existing damage, natural deterioration, or inadequate packing carried out by you or third parties.
7.3 We accept no liability for loss of profits, loss of use, loss of data, loss of opportunity, or any indirect or consequential loss arising from or in connection with our services.
7.4 Our total liability for any claim, whether arising in contract, tort, or otherwise, shall not exceed the lower of the cost of repair or replacement of the item, or a reasonable estimated value of the affected goods, and may be capped at a maximum overall amount per job as notified to you in advance where applicable.
7.5 You must inspect your goods as soon as reasonably possible after completion of the service and notify us of any visible damage in writing within 48 hours. For any non visible damage, you must notify us within 7 days of completion. Failure to notify us within these periods may affect our ability to consider your claim.
7.6 We will not be liable for any delay in the completion of services caused by traffic conditions, road closures, breakdowns, weather, industrial action, or other circumstances beyond our reasonable control.
7.7 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under UK law.
8. Excluded and Restricted Items
8.1 We do not accept responsibility for the transportation of cash, financial instruments, jewellery, watches, precious metals, valuable collections, or irreplaceable documents unless we have specifically agreed in writing and you have declared their value.
8.2 We reserve the right to refuse to carry any goods which we reasonably believe to be hazardous, illegal, or unsuitable for transport.
8.3 If such goods are transported without our knowledge, you will be responsible for all resulting loss, damage, or expenses and will indemnify us against any claims arising.
9. Waste and Disposal Regulations
9.1 We operate in accordance with relevant UK waste management and duty of care regulations. We are not a general waste contractor and do not provide uncontrolled rubbish disposal services.
9.2 Any request for removal and disposal of items must be agreed in advance and may be subject to additional charges to cover disposal costs and compliance with regulations.
9.3 We will only dispose of items at authorised facilities or through approved channels. We will not fly tip or dispose of waste illegally under any circumstances.
9.4 You must not request us to dispose of hazardous or controlled waste such as chemicals, asbestos, clinical waste, gas cylinders, or electrical items that are subject to specific recycling schemes, unless we have agreed in writing and arranged appropriate disposal.
9.5 If we discover that goods loaded for disposal contain prohibited or hazardous materials, we may refuse to proceed, return the goods to you, or arrange compliant disposal at your cost.
10. Access, Parking and Property Damage
10.1 You are responsible for ensuring that suitable parking is available for our vehicles at both collection and delivery locations. This includes obtaining any permits or authorisations required.
10.2 We are not responsible for any parking charges, clamping, towing, or fines incurred as a direct result of your failure to arrange suitable parking or your specific instructions regarding where to park.
10.3 We will not be liable for damage to driveways, paths, verges, or property caused by the movement or parking of vehicles where you have requested or agreed to our vehicles using those areas.
10.4 We will take reasonable care when moving goods through your property but are not responsible for damage to internal or external fixtures and fittings where access is tight, restricted, or unsuitable for the size of the goods being moved and you have asked us to proceed regardless.
11. Delays and Waiting Time
11.1 You must ensure that your goods are ready to be moved at the agreed start time and that access is available.
11.2 If our staff and vehicle are kept waiting due to keys not being available, properties not being ready, paperwork delays, or any other cause beyond our control, we may charge waiting time at our current hourly rate.
11.3 Where delays arise due to circumstances within our control, we will make reasonable efforts to minimise disruption and complete the service as soon as practicable.
12. Insurance
12.1 We maintain appropriate insurance cover for our operations in line with industry standards. Details of cover may be provided on request.
12.2 Our insurance is subject to policy terms, conditions, and exclusions, and does not replace your own household, business, or contents insurance. You are strongly advised to ensure that your goods are adequately insured for removal and transport.
13. Complaints and Disputes
13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible during the job so that we have the opportunity to address it.
13.2 If the issue cannot be resolved immediately, you may submit a written complaint providing full details of the booking, the issue, and any supporting information. We will investigate and aim to respond within a reasonable timeframe.
13.3 Making a complaint does not remove your obligation to pay for services rendered. Any agreed refunds or adjustments will be processed following the outcome of our investigation.
14. Privacy and Data
14.1 We will collect and use your personal information only as necessary to manage your booking, provide services, and meet legal obligations.
14.2 Your details will be handled in accordance with applicable data protection laws in the UK.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
16.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.4 These Terms and Conditions, together with your booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or communications.
